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Restaurant & Hospitality Runbooks

Keep Tables Full & Guests Coming Back—
Automated Restaurant Marketing

Face fierce local competition and fluctuating demand? Quick Hub runbooks help restaurants automate reservations, loyalty programs, and seasonal promotions—keeping your restaurant top-of-mind between visits with minimal staff time.

Fill Weeknight Tables
Automate Reservations
Loyalty Rewards
Seasonal Campaigns
Restaurant Marketing Challenges

Fierce Competition, Fluctuating Demand, Limited Staff Bandwidth

In the dynamic world of restaurants, the ability to swiftly adapt to changing customer preferences is crucial. Diners have many choices and short attention spans—keeping your restaurant top-of-mind between visits is a constant challenge.

Fierce Local Competition

Every neighborhood has dozens of dining options—standing out requires consistent, personalized marketing that keeps you top-of-mind.

Fluctuating Customer Demand

Weeknight slumps, seasonal dips, special events—demand shifts constantly. You need agile campaigns to fill tables when they'd otherwise be empty.

Limited Staff Bandwidth

Restaurant teams juggle reservations, social media, promotions, and daily operations—no time for manual marketing campaigns.

How Restaurant Runbooks Help

Standardize & Automate Common Restaurant Campaigns

By centralizing guest data (reservations, orders, loyalty status), Quick Hub automates tasks like reservation confirmations, timely reminders, and personalized promotions—delivering messages that enhance satisfaction and drive repeat visits.

Automated Reservation Flow

Guest books table → instant confirmation email → 24hr reminder SMS → day-after thank-you note with loyalty program invite. All automatic.

Personalized Loyalty Promotions

Trigger rewards updates, birthday discounts, and exclusive offers based on dining history—"You've earned a free appetizer!" messages sent automatically.

Seasonal Campaign Automation

Holiday menus, special dinner events, limited-time specials—schedule multi-channel campaigns (email + SMS + social) weeks in advance, launch automatically.

Post-Dining Feedback Requests

Wait 2 days after meal → send review request with direct Google/Yelp links. Catch happy diners while experience is fresh, build social proof automatically.

Recommended Restaurant Campaigns

Essential Marketing Workflows for Restaurants

Quick Hub restaurant runbooks cover the most common marketing needs—from welcoming new guests to re-engaging lapsed diners.

Welcome & Onboarding Campaign

Turn first-time diners into regulars with an automated welcome series. New guest signs up for loyalty program or makes first reservation → instant welcome email with special discount for next visit → follow-up invitation to join VIP club.

Instant Welcome: Email or SMS greeting with 15% off next meal within 2 weeks

Program Benefits: Explain loyalty points, birthday rewards, exclusive member events

Convert Early: Get guests back through the door quickly, establish repeat visit pattern

Loyalty Program Updates

Keep loyalty members engaged with automated notifications about earned points, rewards status, and exclusive offers. Triggered by dining activity—no manual tracking required.

Points Milestones: "You've earned 500 points! Redeem for free appetizer on next visit"

Tier Upgrades: "Congratulations! You're now a Gold Member—enjoy 20% off Tuesdays"

Expiring Rewards: "Your $15 reward expires in 7 days—book a table before it's gone!"

Re-Engagement & Win-Back Offers

Automatically bring back guests who haven't visited recently. Quinn detects dormant customers (30-60 days since last visit) and launches personalized win-back campaigns—"We miss you!" messages with special incentives.

Example (Pizzeria): Guest hasn't dined in a month → Day 1: email with 20% midweek special → Day 3: SMS reminder → Day 5: targeted social ad

Automatic Triggers: Quinn monitors dining patterns, launches win-back sequences without manual oversight

Results: Fill empty weeknight tables, recover lapsed customers, boost repeat visit frequency

Menu Launches & Special Offers

Promote new menu items, limited-time specials, and daily deals with multi-channel campaigns. Schedule announcements across email, SMS, and social media—all coordinated from one dashboard.

New Menu Launch: Teaser posts 1 week before → launch day email blast + SMS + social posts → follow-up "Have you tried it?" emails

Daily Deals: Automated "Happy Hour starts in 2 hours!" SMS every Thursday at 3pm → drive foot traffic during slow periods

Seasonal Specials: Valentine's Day tasting menu, holiday prix fixe, summer patio promotions—schedule campaigns weeks in advance

Post-Dining Feedback & Reviews

Capture guest feedback and online reviews automatically. After every meal, Quick Hub sends follow-up messages asking for ratings, Google/Yelp reviews, or survey participation—building social proof without manual effort.

Perfect Timing: Wait 2 days after dining (experience is fresh) → send review request email with direct Google/Yelp links

Incentivize Participation: "Leave a review, get 10% off next visit" → drive review volume while encouraging return visits

Internal Feedback: Send satisfaction surveys to identify service issues before they become bad reviews

Birthday & Anniversary Campaigns

Celebrate guest milestones with personalized promotions timed to birthdays, anniversaries, or dining anniversaries. Automated messages make customers feel valued and drive visits during their special occasions.

Birthday Rewards: "Happy Birthday! Enjoy a free dessert on us this month" → email + SMS sent 5 days before birthday

Anniversary Offers: "It's been 1 year since your first visit! Here's 25% off to celebrate" → build emotional connection, encourage loyalty

Automatic Scheduling: Quinn tracks dates, sends messages year after year—guests feel remembered without staff manually tracking birthdays

Quinn & Automation in Action

Real Restaurant Scenarios—Automated by Quick Hub

Scenario 1: Filling Weeknight Tables (Pizzeria)

Challenge: Pizzeria is slow on weeknights. Quinn detects a cohort of customers hasn't dined in a month.

Quinn's Automated Win-Back Sequence:

Day 1

Email offering 20% off midweek special to lapsed customers

Day 3

SMS reminder: "Pizza night? Use code MIDWEEK20 Tuesday-Thursday"

Day 5

Targeted Facebook/Instagram ads showing the offer to local audience

Result

Weeknight tables fill, lapsed customers return—all automated with minimal manual oversight

Scenario 2: Reservation Reminder & Loyalty Upsell

Trigger: Guest books a table for Friday at 7pm.

Quinn's Automated Flow:

Instant

Confirmation email with reservation details and parking info

24hrs Before

SMS reminder: "See you tomorrow at 7pm! Reply YES to confirm or CANCEL to modify"

Day After

Thank-you email: "We hope you enjoyed your meal! Join our loyalty program for 15% off next visit + birthday rewards"

Result

Fewer no-shows, stronger guest relationships, loyalty program growth—all on autopilot

Scenario 3: Seasonal Menu Launch

Campaign: Restaurant launches new fall menu with seasonal cocktails and entrees.

Quinn's Multi-Channel Sequence:

1 Week Before

Instagram/Facebook teaser posts with menu sneak peeks

Launch Day

Morning email blast to full list + SMS to VIP members + social posts go live + paid ads activate

3 Days After

Follow-up email: "Have you tried our new fall cocktails? Book a table this weekend!"

Result

Coordinated launch creates buzz, drives reservations, maximizes awareness—scheduled weeks in advance, executes automatically

Keep Tables Full & Guests Coming Back—On Autopilot

Quick Hub restaurant runbooks automate reservation reminders, loyalty programs, seasonal promotions, win-back campaigns, and review requests—keeping your restaurant top-of-mind without adding to your team's workload. Face fierce competition with personalized, timely marketing that runs itself. Fill more tables. Build guest loyalty. Work smarter.

Ready to Automate Your Restaurant Marketing?

Start filling tables and building guest loyalty with automated runbooks designed specifically for restaurants. Launch your first campaign in minutes.