Re-Engage Lapsed CustomersAutomatically
Identify inactive customers with smart segmentation and trigger personalized win-back campaigns via email and SMS. Recover significant dormant revenue with irresistible comeback offers, limited-time discounts, and 'We Miss You' messages that feel human.
Re-Engage Lapsed Customers Automatically
Every business has inactive customers—people who bought once but haven't been back. Quick Hub's win-back tools help you revive those relationships with thoughtful, automated outreach that brings them back.
Reactivating Customers is More Cost-Effective
Bringing back an old customer costs far less than acquiring a new one. Quick Hub makes it a breeze to revive those valuable relationships.
Identify & Segment Lapsed Customers
Quick Hub helps you pinpoint exactly who needs reactivation by tracking last visit or purchase dates in the CRM.
You decide what "lapsed" means for your business. Pull up lists based on inactivity periods:
"Customers who haven't ordered since summer"
"Members who didn't renew last quarter"
Tag and track customers in the CRM to create targeted win-back audiences:
- VIP customers who stopped visiting
- One-time purchasers who never returned
- Seasonal customers out of cycle
- Subscription cancellations from previous months
Having a specific list means you can target them with highly relevant messaging, rather than a one-size-fits-all blast that doesn't resonate.
Automated "We Miss You" Campaigns
Set up automated win-back sequences that reach out with compelling offers or updates. Quick Hub sends them on your schedule.
"We miss you, Sarah! 😊 It's been a while. Come back and enjoy 20% off your next purchase. Use code: WELCOME20"
Sent immediately when customer hits 90-day inactive mark
"Hi Sarah! Your 20% off code WELCOME20 expires in 3 days. We'd love to see you back! Shop now: [link]"
Only sent if customer hasn't used the coupon
"Last chance, Sarah! 🎁 We're extending your 20% off just for you. Plus, check out what's new since your last visit!"
Final touchpoint with sweetened offer
Craft your own content or use Quick Hub's proven templates:
Clients have seen significant boosts in repeat purchases by using timely follow-up offers to re-engage dormant customers.
Multiple Channels for Maximum Reach
Quick Hub increases the chances your message gets seen by using multiple channels intelligently. If they ignore email, they might read a text.
Start with detailed offer and visuals
Short, urgent reminder with direct link
Facebook/Instagram reminder (optional)
Quick Hub coordinates these touches intelligently:
- Try email first with full details and images
- If no response, send SMS reminder with urgency
- Layer in retargeting ads for visual reinforcement
- Even postcard links for high-value customers
Your win-back message surrounds the customer across channels until they're prompted to act—without being pushy or annoying.
Track Recaptured Revenue
See exactly who came back and how much revenue your reactivation efforts generated. It's like finding hidden gold in your database.
Quick Hub ties responses to customer records so you can:
- See exactly who came back and when
- Track which offers converted best
- Identify customers who need different messaging
- Calculate ROI of reactivation vs. acquisition
Use insights to refine future campaigns. Those who didn't respond to 20% off might respond to a free gift or exclusive early access. Quick Hub notes who responded so you can adjust and win back as many customers as possible.
Measuring recaptured revenue often reveals that reactivation efforts are among your highest-ROI marketing activities. It's profit you already earned once—now earn it again!
Turn Dormant Customers Into Repeat Buyers
Quick Hub makes win-backs effortless with smart segmentation, automated multi-touch campaigns, multi-channel outreach, and detailed tracking. Reactivate old customers cost-effectively and watch your revenue grow from customers you already know.
Bring Back Lapsed Customers Automatically
Re-engage inactive customers with thoughtful, automated multi-channel campaigns. Reactivating old customers is 5× cheaper than acquiring new ones.
Documentation
Complete guides for automated social media campaigns and customer reactivation strategies.
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